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Privacy Policy

Who we are

We are Goa App, an online platform designed to help you explore and book activities in Goa. Our website address is: https://goa.app.

Scope of this Policy

This policy applies to all personal information we collect from Goa App members, potential customers (such as those who request product information, or participants in our marketing activities), or partners (like those in our affiliate program, bloggers, photographers, YouTubers, content creators, etc.). This data is collected through the Goa App website (https://goa.app) and our mobile app.

Please note that if you link to other websites or apps not part of Goa App, we cannot guarantee the security of your personal information. We recommend reading their privacy policy before using them.

What Personal Data We Collect and Why We Collect It

Legal Basis for Collecting Your Data
  • When there is a contract or agreement with you, and we have taken steps to protect your data.
  • When we have your consent.
  • Explicit provisions in the law.
  • Data you have shared with us or that is lawfully available to us.
  • If it's based on legitimate interests.
Personal Information Provided by You
  • Membership:Your account details, including your name, contact details, account number, and password. Keeping your information updated helps with a smoother booking experience.
  • Order:
    • Customer/Recipient/Traveler/Contact Data: For bookings, personal details such as name, contact information, and ID or passport details (if applicable) may be required.
    • Payment and Financial Data: Credit card information (card number, expiry date, and CVV) or other payment details (e.g., UPI, net banking).
    • Refund Proof Data: Supporting documents like booking receipts may be required for processing refunds.
  • Business Partners: For affiliate program participants and creators (e.g., bloggers, YouTubers), personal details, contact information, proof of qualification, and financial account data for payments may be collected.
  • Tour Planning: Basic data and contact information for customized itinerary planning.
  • Customer Service: Details provided during inquiries or complaints, including recorded phone conversations for quality assurance.
Data Collected from Third-Party Services
  • When registering via third-party services (e.g., Facebook, Google), data such as name, photo, email address, and UID are obtained per your settings.
  • Interaction data from third-party sites, like likes or comments on Goa App’s social media pages, may also be collected.
Automatically Collected via Online Behaviors
  • IP address, browsing activities, and traffic data.
  • The webpage visited before linking to Goa App.

See our Cookie Policy for more details.

Data from Affiliates

We may collect personal information from our affiliates to enhance user experience and services.

Comments and Feedback

When you leave comments, we collect the information in the comment form, your IP address, and browser details to detect spam. An anonymized hash of your email address may be sent to Gravatar for profile image integration.

Media Uploads

Photos or videos uploaded by users should not contain embedded location data (e.g., EXIF GPS) to prevent exposing personal location details.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Data Security

We use technical and organizational measures to protect your data. While we strive to ensure secure storage and transmission, no method is 100% secure. Data may be stored on our servers or with trusted third-party providers, with encryption for payment transactions. Please keep your password confidential and follow our security instructions.

International Data Transfers

Your personal data may be shared across borders, including to countries with data protection laws different from those in your location. We take all necessary steps to implement safeguards and ensure that your data is transferred, stored, and processed securely. These measures help maintain a level of protection for your personal information comparable to what is provided in your home country.

Data Retention

We retain your data only as long as it is necessary to deliver our services effectively or to comply with legal requirements. Once your data is no longer needed, we ensure it is securely deleted or anonymized to protect your privacy. By doing so, we aim to balance providing useful services while safeguarding your personal information.

Marketing

We may use your personal data to offer promotions, tailor services, and present personalized recommendations based on your preferences and trends. This could include sending emails, notifications, or other direct communication about our latest deals and offers. With your consent, we may also share your information with trusted third-party marketing partners to provide you with relevant advertising.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be processed by an automated spam detection service. Certain data may also be shared with trusted third parties, like payment processors or analytics providers, under strict confidentiality agreements.