Thank you for choosing GoaApp. We are committed to providing you with exceptional services and want to ensure a smooth experience for our users. This combined Refund and Cancellation Policy outlines the terms and conditions related to refunds and cancellations for services offered through GoaApp.
1. Eligibility for Refund
We offer refunds under the following circumstances:
- Service Unavailability: In the event that a service you have purchased through GoaApp becomes unavailable due to technical issues or any other unforeseen circumstances, you may be eligible for a refund.
- Cancellation by User: If you choose to cancel a service that you've booked through GoaApp within the specified cancellation window, you may be eligible for a refund, subject to our cancellation policy.
- Billing Errors: If you encounter a billing error, such as overcharging or double charging, please contact our customer support team for assistance.
2. Refund Requests
To request a refund, please follow these steps:
- Contact Us: Send an email to our customer support team at [email protected] with the subject line "Refund Request" and provide details about your booking or transaction, including your name, contact information, booking reference number, and a brief explanation of the reason for the refund request.
- Review Process: Our team will review your refund request and may require additional information to process it. Please allow 3 days for us to investigate your request thoroughly.
- Notification: We will notify you of the decision regarding your refund request via email. If your request is approved, the refund will be processed within 3 to 5 working days and issued to the original payment method used for the transaction.
3. Cancellation Policy
For services that are eligible for cancellation and refund, please refer to our Cancellation Policy on the GoaApp website for specific guidelines, including the cancellation window and any associated fees.
4. Non-Refundable Items
Please note that some services or items may be non-refundable. These will be clearly indicated during the booking or purchase process.
5. Contact Information
If you have any questions or need further assistance regarding our refund and cancellation policy, please contact our customer support team at:
By using GoaApp, you agree to abide by this Refund and Cancellation Policy. We reserve the right to update or modify this policy as needed. Please check the policy periodically for any changes.
Your satisfaction is important to us, and we are here to assist you throughout the refund and cancellation process to the best of our ability. Thank you for choosing GoaApp!